Visual Image Photography

General FAQs 6

• Am I Allowed to Scan and Reproduce my images?
• What is your Email Usage or Privacy Policy?
• I've received an error message / I'm having trouble using your website.
• Retouching
• How do I translate your web page into another language?

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COVID-19: Changes we are making for your safety and convenience 4

• How to order
• Updates to Photo Days
• Updates to senior portrait sessions and appointments
• Shipping Delays as of October 2021

Hours and Contact Info 3

• Contact information
• How and when can I contact VIP Customer Service? (Phone Number, email and hours)
• Where is VIP’s studio?

Scheduling 1

• How do I schedule or find out when my VIP appointment is?

Ordering and Payment Options 6

• I received an incomplete or incorrect order, how do I get this corrected?
• What forms of payment and credit cards do you accept?
• What are my VIP ordering and payment options?
• What is VIP’s Credit Card Usage and Privacy Policy?
• How long are my VIP photos available or what if I forgot to order?

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Products and Pricing 1

• Digital download - Print Release

Retakes, Credits, Returns and Reprints 2

• What if I don't like my VIP picture? Can I have a retake, reprint or refund?
• Digital Download - Refund

Scheduling & Photo Day 1

• How do I find out when my Sports Team and Individual Photo Day is?

Ordering & Payment 9

• How do I view and order my photos?
• How do I pre-order Sports team and individual photographs?
• Error Code When Ordering Online
• I cannot make an order online
• Do I have to log in to order?`

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Delivery & Shipping 1

• Where will my sports, dance or skating order be mailed to?

Retakes & Credits 3

• How do I schedule a retake?
• How do I receive a credit for my order?
• Can I make an exchange?

Dance & Figure Skating 1

• How do I view and order my dance or figure skating photos?

Youth Leagues 2

• What do you offer for Youth Sports Team and Individual?
• Coach Player

High School & Middle School 1

• What do you offer for High School and Middle School Sports?

Banners, Schedule Posters & Senior Storefront Posters 3

• How do I place an order for Banners?
• How do I place an order for Schedule Posters?
• How do I order Senior Storefront Posters?

Power Posters 3

• Where can I find Power Posters on your website?
• Can I buy a frame?
• How can I get a discount for Power Poster bulk orders?

Plaques 2

• Memory Page Plaques
• Coach and Sponsor Plaque

Wheeling Studio 3

• Wheeling Studio Hours of Operation
• What other types of photography services does the Wheeling studio offer?
• Do you photograph outside at your studio?

Illinois Senior Portrait Ordering Questions 5

• Do I pre pay for my Package?
• How do I place my order?
• Will you remove blemishes and other imperfections from the images I purchase?
• How long will it take to receive my senior portrait order?
• Is there a deadline for placing my senior portrait order?

Scheduling and Photo Day Questions 9

• Can I bring a friend to my portrait session?
• Is there an additional charge for pets?
• What should I wear for my senior portrait session?
• How long will the senior portrait session take?
• Do I attend a session on my school’s assigned dates?

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Ordering and Payment Options 4

• How much do Illinois Senior Portraits cost?
• How do I view my senior portraits?
• When will I receive my retouched digital download for my Senior Photographs?
• Can I get a proof of my order for apporval?

Delivery and Shipping 1

• Delivery and Shipping

Retakes and Credits 2

• Retakes
• Credit

Yearbook Portraits 6

• Do I have to be photographed by VIP to have my portrait published in the school yearbook?
• What is the cost to be photographed for the yearbook and have my portrait published in the yearbook?
• What if I forget to choose my yearbook photo by the deadline?
• Will my yearbook image be retouched?
• Will I get to select my yearbook photo?

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Email Subscription 2

• How do I sign up to get emails from VIP?
• How do I unsubscribe from your email list?

School Portraits 6

• How do I view my School Picture online?
• Can I order School Pictures from last year?
• How do I add retouching to my order?
• Where is my School Portrait?
• Where is my digital download?

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Preschools & Daycare 0

Ordering & Payment 6

• How do I receive my Digital Download?
• Can I order photographs from Previous years?
• Can I preview my child's photographs?
• What options do I have for ordering?
• Error Code Online

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Shipping & Delivery 2

• Where and when will my school portrait order be sent?
• What is your retake policy?

School Panoramics 1

• Where is my school's panoramic photograph?

Student Activities & Game Coverage 19

• When can I find photographs for my school's recent event or sports game?
• Where are my school performance or play/musical photos?
• Where are the photos of my sport game?
• Where are the photos of my baseball game?
• Where are the photos of my football game?

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Ordering and Payment Options 1

• Ordering

Products and Pricing 0

Delivery and Shipping 1

• Do you have copies of past yearbooks?

Credits, Returns and Reprints 0

View & Order 1

• How do I view and order my child's photographs from Graduation Day?

Archived Images 1

• How do I find my graduation photographs from previous years?

Sales Inquiries 8

• Who do we contact if we want to hire VIP to photograph our Youth Sports?
• Who do we contact if we want to hire VIP to photograph our Dance Studio?
• Who do we contact if we want to hire VIP to photograph our High School?
• Who do we contact if we want to hire VIP to photograph our Preschool or Daycare?
• Who do we contact if we want to hire VIP to photograph for Figure Skating?

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Products 1

• What kind of products can you print?

Pricing 2

• What are your prices for print services?
• How much does design work cost?

Ordering 1

• How do I order?

Product Specifications 3

• Do I need to include a bleed with my submitted designs?
• What type of file can I submit?
• Can I see a proof before printing?

Client Access 2

• How do I access my sports Team and Headshot service photos?
• My username, and or password is not working for my Sports Service Pictures?

Scheduling 1

• How do I schedule my Wisconsin Senior Portrait Session?

View and Order 1

• How do I view and order my Wisconsin Senior Portraits?

Delivery and Shipping 1

• How do I receive my Wisconsin Senior Portrait order?

High School Yearbook Portrait Submissions 1

• How do I submit my yearbook portrait?

Ordering & Payment 1

• How do I order my child's preschool or daycare photos?

Scheduling & Photo Day 2

• How do I schedule a photo day for my preschool or daycare?
• What should my child wear to photo day?

Delivery & Shipping 1

• How do I receive my preschool or daycare photo order?

Retakes, Credits & Returns 2

• How do I schedule a retake?
• How do I receive a credit for my order?

Lab Retouching Menu 2

• Seniors
• Sports