Visual Image Photography
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
262-375-4457
Knowledge base
General FAQs
General FAQs
7
Am I Allowed to Scan and Reproduce my images?
What is your Email Usage or Privacy Policy?
I've received an error message / I'm having trouble using your website.
Retouching
How do I translate your web page into another language?
See all 7 articles
COVID-19: Changes we are making for your safety and convenience
4
How to order
Updates to Photo Days
Updates to senior portrait sessions and appointments
Shipping during December, 2020
Hours and Contact Info
5
What is VIP’s mailing address and central office location?
How and when can I contact VIP Customer Service? (Phone Number, email and hours)
What is VIP’s central office location?
Where is VIP’s studio?
What is VIP’s Website?
Scheduling
1
How do I schedule or find out when my VIP appointment is?
Ordering and Payment Options
9
I received an incomplete or incorrect order, how do I get this corrected?
I’m having trouble printing my VIP online receipt. Will I need it on photo day?
What forms of payment and credit cards do you accept?
What are my VIP ordering and payment options?
What is VIP’s Credit Card Usage and Privacy Policy?
See all 9 articles
Products and Pricing
1
Digital download - Print Release
Retakes, Credits, Returns and Reprints
2
What if I don't like my VIP picture? Can I have a retake, reprint or refund?
Digital Download - Refund
Sports Team and Individual Portraits
Scheduling & Photo Day
1
How do I find out when my Sports Team and Individual Photo Day is?
Ordering & Payment
9
How do I view and order my photos?
How do I pre-order Sports team and individual photographs?
Error Code When Ordering Online
I cannot make an order online
Do I have to log in to order?`
See all 9 articles
Delivery & Shipping
1
Where will my sports, dance or skating order be mailed to?
Retakes & Credits
3
How do I schedule a retake?
How do I receive a credit for my order?
Can I make an exchange?
Dance & Figure Skating
1
How do I view and order my dance or figure skating photos?
Youth Leagues
2
What do you offer for Youth Sports Team and Individual?
Coach Player
High School & Middle School
1
What do you offer for High School and Middle School Sports?
Banners, Schedule Posters & Senior Storefront Posters
3
How do I place an order for Banners?
How do I place an order for Schedule Posters?
How do I order Senior Storefront Posters?
Power Posters
3
Where can I find Power Posters on your website?
Can I buy a frame?
How can I get a discount for Power Poster bulk orders?
Plaques
2
Memory Page Plaques
Coach and Sponsor Plaque
Illinois Senior Portraits
Wheeling Studio
4
Wheeling Studio Hours of Operation
What other types of photography services does the Wheeling studio offer?
Do you photograph outside at your studio?
COVID-19 updated session types
Illinois Senior Portrait Ordering Questions
5
Do I pre pay for my Package?
How do I place my order?
Will you remove blemishes and other imperfections from the images I purchase?
How long will it take to receive my senior portrait order?
Is there a deadline for placing my senior portrait order?
Scheduling and Photo Day Questions
9
Can I bring a friend to my portrait session?
Is there an additional charge for pets?
What should I wear for my senior portrait session?
How long will the senior portrait session take?
Do I attend a session on my school’s assigned dates?
See all 9 articles
Ordering and Payment Options
4
How much do Illinois Senior Portraits cost?
How do I view my senior portraits?
When will I receive my retouched digital download for my Senior Photographs?
When can I preview my Senior Photographs?
Delivery and Shipping
0
Retakes and Credits
2
Retakes
Credit
Yearbook Portraits
6
Do I have to be photographed by VIP to have my portrait published in the school yearbook?
What is the cost to be photographed for the yearbook and have my portrait published in the yearbook?
What if I forget to choose my yearbook photo by the deadline?
Will my yearbook image be retouched?
Will I get to select my yearbook photo?
See all 6 articles
Email Subscription
2
How do I sign up to get emails from VIP?
How do I unsubscribe from your email list?
School Portraits
School Portraits
6
How do I view my School Picture online?
Can I order School Pictures from last year?
How do I add retouching to my order?
Where is my School Portrait?
Where is my digital download?
See all 6 articles
Preschools & Daycare
1
Ordering and Payment Options
Ordering & Payment
6
How do I receive my Digital Download?
Can I order photographs from Previous years?
Can I preview my child's photographs?
What options do I have for ordering?
Error Code Online
See all 6 articles
Shipping & Delivery
3
Where and when will my school portrait order be sent?
What is your retake policy?
How do I receive a credit for my order?
School Panoramics
1
Where is my school's panoramic photograph?
Student Activities & Game Coverage
19
When can I find photographs for my school's recent event or sports game?
Where are my school performance or play/musical photos?
Where are the photos of my sport game?
Where are the photos of my baseball game?
Where are the photos of my football game?
See all 19 articles
Yearbooks
Ordering and Payment Options
1
Ordering
Products and Pricing
0
Delivery and Shipping
1
Do you have copies of past yearbooks?
Credits, Returns and Reprints
0
Graduations
View & Order
1
How do I view and order my child's photographs from Graduation Day?
Archived Images
1
How do I find my graduation photographs from previous years?
Sales Inquiries
Sales Inquiries
8
Who do we contact if we want to hire VIP to photograph our Youth Sports?
Who do we contact if we want to hire VIP to photograph our Dance Studio?
Who do we contact if we want to hire VIP to photograph our High School?
Who do we contact if we want to hire VIP to photograph our Preschool or Daycare?
Who do we contact if we want to hire VIP to photograph for Figure Skating?
See all 8 articles
VIP Print Services
Products
1
What kind of products can you print?
Pricing
2
What are your prices for print services?
How much does design work cost?
Ordering
1
How do I order?
Product Specifications
3
Do I need to include a bleed with my submitted designs?
What type of file can I submit?
Can I see a proof before printing?
School Administrators and Staff
Client Access
2
How do I access my sports Team and Headshot service photos?
My username, and or password is not working for my Sports Service Pictures?
Wisconsin Senior Portraits
Scheduling
1
How do I schedule my Wisconsin Senior Portrait Session?
View and Order
1
How do I view and order my Wisconsin Senior Portraits?
Delivery and Shipping
1
How do I receive my Wisconsin Senior Portrait order?
High School Yearbook Portrait Submissions
1
How do I submit my yearbook portrait?
Preschools
Ordering & Payment
1
How do I order my child's preschool or daycare photos?
Scheduling & Photo Day
2
How do I schedule a photo day for my preschool or daycare?
What should my child wear to photo day?
Delivery & Shipping
1
How do I receive my preschool or daycare photo order?
Retakes, Credits & Returns
2
How do I schedule a retake?
How do I receive a credit for my order?
Retouching
Lab Retouching Menu
2
Seniors
Sports
Help Desk Software
by Freshdesk