Ordering and Payment Options

I received an incomplete or incorrect order, how do I get this corrected?
Please contact us at support@vipis.com or click the +New Support Ticket link to the right of the search bar.
Thu, 8 Feb, 2018 at 1:49 PM
I’m having trouble printing my VIP online receipt. Will I need it on photo day?
We’re sorry to hear that you’re having trouble, but fortunately your receipt is not required to have a photo taken. We will have your online order informatio...
Thu, 8 Feb, 2018 at 3:34 PM
What forms of payment and credit cards do you accept?
We accept the following types of payment: Mastercard, Visa, Discover, Check, Money Order or cash.
Thu, 15 Feb, 2018 at 10:01 PM
What are my VIP ordering and payment options?
You have several options for ordering your VIP portraits and products.   Illinois Seniors View and Order  School Portraits and Sports Team and Indiv...
Tue, 13 Feb, 2018 at 3:21 PM
What is VIP’s Credit Card Usage and Privacy Policy?
 All VIP credit card transactions flow through authorize.net, a reliable, established payment gateway. VIP does not save credit card numbers.
Tue, 13 Feb, 2018 at 3:22 PM
Missing credit card information
For School Portraits and Sports Team and Individual (When ordering with an envelope) We’ve received a credit card slip with your payment information, but the...
Tue, 13 Feb, 2018 at 3:24 PM
Denied credit card
We’ve received a credit card slip with your payment information, but unfortunately our systems are unable to process your payment using the credit card that ...
Tue, 13 Feb, 2018 at 3:26 PM
How long are my VIP photos available or what if I forgot to order?
We save all VIP images indefinitely, and most images posted online are view-able for two years.  Older images can be re-posted or emailed to you upon re...
Thu, 1 Mar, 2018 at 2:00 PM
Can I change, customize or personalize my VIP package, print or product? What if I don’t see what I’m looking for?
We're happy to help you find or hear new ideas about products and services that we may be able to provide. If you don’t see or are having trouble order...
Tue, 13 Feb, 2018 at 3:40 PM