VIP has a 100% guarantee. If you’re unhappy with your order, we’ll reprint and resend it to you (upon receipt of your original order), schedule a retake if possible, or provide a full refund upon receipt of the returned product.

For School Portraits, a Make-up/Retake photo day will be scheduled by the School. All students requesting a retake will be photographed regardless of whether they have their original order on-hand, however replacement orders will only be delivered after the return of the original order to VIP. 

For Sports, we can schedule a retake, give you a credit or give you a partial or full refund. 

In order to receive a refund, the product must be returned. Digital Downloads are non-refundable.