Visual Image Photography
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Am I Allowed to Scan and Reproduce my images?
I've received an error message / I'm having trouble using your website.
How do I translate your web page into another language?
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COVID-19: Changes we are making for your safety and convenience
How to order
Updates to Photo Days
Updates to senior portrait sessions and appointments
Hours and Contact Info
What is VIP’s mailing address and central office location?
How and when can I contact VIP Customer Service? (Phone Number, email and hours)
What is VIP’s central office location?
Where is VIP’s studio?
What is VIP’s Website?
How do I schedule or find out when my VIP appointment is?
Ordering and Payment Options
I received an incomplete or incorrect order, how do I get this corrected?
I’m having trouble printing my VIP online receipt. Will I need it on photo day?
What forms of payment and credit cards do you accept?
What are my VIP ordering and payment options?
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Products and Pricing
Digital download - Print Release
Retakes, Credits, Returns and Reprints
What if I don't like my VIP picture? Can I have a retake, reprint or refund?
Digital Download - Refund
Help Desk Software